The Pathfinder
Serial founder. Built and scaled a portfolio of companies, several to exit.
Wizard of Iznik
More than two decades of shipping software that bends reality slightly.
The portfolio
We have founded, run or worked closely with each of these companies, and we use AI in all of them. Their problems are often the same ones you have.
Customer support & CX
A global customer experience company with hundreds of agents. What it gives us: experience with support operations, queues, quality and SLAs, and with where AI can take on support work without hurting the customer relationship.
Recruiting & HR
Recruiting focused on culture fit: hiring people for who they are as well as what is on their CV. What it gives us: experience with hiring, onboarding and retention, and with how teams change when AI is introduced.
Marketing
A marketing agency doing demand generation, SEO and content for growth-stage companies. What it gives us: experience with positioning, pipeline and content operations, and with where AI increases output without lowering quality.
SaaS & coaching
A SaaS platform for coaching businesses and communities. What it gives us: experience with product, onboarding, activation and retention in a software company, and with coaching and knowledge businesses.
Customer reactivation
Wins back lapsed customers for service businesses with automated, personal outreach. What it gives us: experience with revenue operations and customer retention.